Terms & Privacy Policy

We respect your privacy and would never share any personal identifiable information except the ones you chose to share while using the medium to express yourself such as testimonies after a perfect service. Your email and phone are private to you and will never be shared with anyone.

With a genuine court order, we can share information with law enforcement officials if there is any issue with a customer of Nairafinex. 

Cookies are needed to remember your login details and to provide better services. We save cookies and to make it clear, cookies are safe.

We implement SSL technology during data transmission between your device and our server. Hence, the information are encrypted and you should feel safe while using our service.

Trading in the foreign exchange market and using leverage involve considerable risks and may cause a partial or complete loss of funds. Make sure you possess sufficient skills and experience for this activity and are aware of possible risks. If you have no trading skills, just exchange your funds and withdraw within the hours allocated for the order.

We offer a competitive rate and try to honour the rate within 2 hours. Because Bitcoin and most crypto-currency rates are unstable, values can change at anytime, and in order to minimise loss, we may use the prevailing rate at the time we received your funds with full verification carried out from our end. This means Bitcoin value will be based on when 3 confirmations were received, and Naira based on when the bank is able to process your payment.

  • Our standard working hours are 6AM to 4PM, Mon-Fri (Excluding Public Holidays). We work outside working hours, taking note of the following points below
  • If you encounter any issues concerning this transaction, please send an email with the subject Order ID #797397 to and your issues shall be resolved immediately.
  • Although we process transactions outside working hours, note that some transactions could be delayed until the next working day when we have huge volume of task to process, or due to any other circumstances. Do contact us when in urgent need. We are flexible!
  • If your deposit gets delayed due to issues with your bank, or delay in the Bitcoin network, we shall use the prevalent rate at the time we receive your payment. If payment is received outside working hours, we could use the prevalent rate at the time of processing your transaction. This is usually not a problem when Bitcoin gets 3 confirmations, or a banking transactions reflect in our account, within 2 hours of sending, or when we are notified as at the time of making payment outside working hours, and we agree we can handle it instantly.

We reserve the rights to request verification documents and further information before completing any transactions from our end if we suspect we are dealing with a suspicious person, or when a huge amount is involved.

We offer incentives to affiliate members. When their referrals make a purchase, they get some benefits. This benefit will be enjoyed until the referral makes up to 100 transactions. We reserve the right to decide the medium and threshold rules in paying out affiliate earnings.

The next two paragraphs also explains why you need to keep your valuables in your bank account, and use our services only as a medium of exchange.

Bitcoins depend on the Distributed Bitcoin network, and other cryptocurrencies depend on their specific networks too. Failure of these networks or "secure storage" where these values are kept, as a result of hack, technical failure or other Acts of God, would mean loss of value to individual owners of the value, and we are not to be held responsible. To minise loss in such occasions, only keep a value you can afford to lose as cryptocurrency and withdraw the equivalent in FIAT currency into your bank account.

We are not to be held responsible for failure of third party services such as web-hosting provider and bank that keep our values in the event of any unforseen disaster.

If you have any concerns about this, please connect to us by using the support or use our contact page.

Page published 3 Years ago · 13 March 2018 14:49
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